![]() ![]() ![]() Besides which, your personal sample of one isn't representative of the hundreds of thousands (Or more) of sales, inquiries and RMAs handled by Corsair over the course of any given year. It's also a fact that some people might to some degree be fundamentally intellectually challenged, so that really doesn't prove or shed light on anything. Please write to us anytime if you need help with another request in the future. We value your business and look forward to serving you. Unfortunately, we won't be able to accommodate your request for a refund or replacement. We appreciate your time providing detailed information about your concern, we are very sorry that your device has become faulty after a year of use, please be advised that we don't have a repair center and as a manufacturer, we only provide placement and as per the review of this case, the mouse matt warranty was already expired from it 2 years warranty. (Mod edit - Removed because of personal information) The mat was purchased Xmas 2019, so what Corsair say is not true. ![]() Many are average and only a few 'Good' or 'Excellent' so it seems that the overall community are significantly at variance with what you say is your experience, so we can conclude that your experience is in a minority and probably has something to do with the fact that you are a moderator on this forum. It is also a fact that 66% of Trustpilot reviews for Corsair are 'Poor' or 'Bad'. Oh it is a fact Darkbreeze, the text of the exchange with customer services is reproduced below. ![]()
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